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Web Application Development for a Health Network (Medindia.net Sep 2000 to Sep 2003)

Balajee designed and developed a web content management system using XML and ASP.Net, reducing developer effort by four days. Runtime objects were cached to improve system performance and search engine indexing. He developed and maintained a full-stack web application using a 3-tier architecture. User Interfaces (UI) using HTML, CSS and JavaScript. Backend using Active Server Pages (ASP) functions. Data Access using SQL procedures.

Pensions Product Development for a Product Company in the U.K. (Jardine Lloyd Thompson Oct 2004 to Oct 2006)

Balajee developed the U.K. Pensions and Insurance product for Profund and Scottish Life through the product lifecycle from Desktop (oPen) to Web App (LAMBDA). Successfully led the development and upgrades of Recosting and Letters modules and was responsible for managing reusable code across modules of the product

Billing and Revenue Management for a Telecom Company in the U.K. (Orange Business Services Jan 2007 to Dec 2010)

Balajee was responsible as a service delivery lead for the design, development, and launch of pay-monthly and pay-as-you-go talk plans for businesses and consumers, in compliance with the Ofcom Metering and Billing scheme and SOX. Developed a business-responsive capability for tariff build and launch with a 70% reduction in effort.

Global Capability Centre setup for a 52 Billion EUR Global FMCG company (Unilever Dec 2012 to Dec 2014)

Balajee was part of the Global Capability Centre setup for Application Development and Maintenance of SAP, Oracle and Middleware platforms in India. He was responsible for setting up the Service Management Office (SMO) for Applications Migration, followed by Service Portfolio Governance for 15 vendors, enabling a One Global View of application portfolio performance across Europe, Asia, and the Americas. Balajee was also involved in a transformation initiative to rationalise the portfolio of 240+ legacy applications worldwide. Key responsibilities include process assessment, developing a business case, contract reviews, transition management, supporting Directors in Steering Committee meetings, service delivery management, TCO analysis for IT Services and vendor-stakeholder relationship management

IT Service Management Automation for a 17 Billion USD Global Industrial Manufacturer (Stanley Black & Decker Jul 2015 to Dec 2015)

Balajee completed an ITSM transformation engagement to improve the value and quality of IT services. The engagement focused on redesigning ITSM processes, integrating systems, and offering capabilities to meet the needs of customer entities across the globe in 9 different languages.

IT Service Management Automation for a 16 Billion USD Automotive company in the U.S. (JM Family Enterprise Jan 2016 to May 2016)

Balajee was responsible for integrating in-house and cloud applications with ServiceNow. He analysed and designed foundation data for ServiceNow and completed integration design for identity management, HR, asset management (BDNA) and database management platforms. Balajee successfully automated core IT service management processes and optimised asset management and CMDB processes.

IT TSA Governance model and TSA exit strategy for a 1.2 Billion USD Medical devices company in the U.S. (ICU Medical Jun 2016 to Dec 2016)

Balajee was responsible for developing the IT TSA governance model and exit strategy for the customer’s acquisition of medical devices business. He designed a customer-specific PMO process for portfolio management as part of IT organisation integration. Balajee has also provided recommendations for an integrated future-state IT organisation. Set up an Integration Management Office (IMO). Executed a TSA exit strategy.

IT Organisation Benchmarking for a 3 Billion USD Manufacturing company in the U.S. (Advanced Drainage Systems Jan 2017 to Feb 2017)

Balajee completed an IT organisation benchmarking exercise and provided a roadmap and recommendations for a new IT operating model. The benchmarking exercise supported designing future state IT organisations and new governance processes focusing on enterprise architecture, people performance and project & portfolio performance.

Asset Management process assessment for a 16 Billion USD Professional Services company (Cognizant U.S. Jan 2019 to Mar 2019)

Balajee was responsible for the lifecycle assessment of IT Asset Management processes on governance and process capabilities. He redefined the Software Assessment Management process, and governance focused on financials, asset inventory, contract compliance and licence entitlements

Asset Management and CMDB Architecture for a 570 Billion USD Retail corporation (Walmart Inc. May 2019 to Sep 2019)

Balajee redefined the Software & Hardware Asset Management and CMDB, architecture, data model, process and governance, focusing on financials, asset inventory, procurement, contract compliance and licence entitlements.

Cloud Suitability Assessment and Migration Readiness for a 14 Billion USD Biopharmaceutical company (Sanofi Oct 2018 to Dec 2019)

Balajee was responsible for assessing IT business services and service asset data for cloud transformation to reduce TCO. Balajee had set up a cloud assessment survey, completed the high-level analysis, and provided recommendations for application migration to SaaS, IaaS and PaaS. Completed a business service readiness assessment for cloud transition for over 150 applications.

Digital Business Transformation for a 32 Billion USD Global Professional Services company (KPMG Jan 2020 to Mar 2021)

Balajee was responsible for developing the architecture for managing the organisation's IT function. He designed and developed IT management processes for IT Service Management, Solutions Identification and Build based on ITIL V3 and COBIT 5 and created ARIS models for the enterprise architecture by modelling goals and objectives, processes, organisation structure, roles and responsibilities for IT management.

Architecture Transformation for a Large Bank in the U.K. (Santander U.K. Oct 2022 to May 2023). 

Balajee was responsible for completing an architecture assessment and delivering a transformation roadmap for the Architecture function maturity. He developed architectural assets and configuration data to map 27 business services to over 320 technology services, based on the company’s service hierarchy guidance for setting up foundation data to move towards a microservices architecture.

Business, Innovation and Entrepreneurship (Basuki Designs, India. Jun 2023 to Present)

As a Co-Founder, Balajee conceived the idea of a global design firm and laid the foundation for establishing a Brand. He designed a customer centric Business Model and Value Proposition, and the startup earned the status of a SiliconIndia Top 10 Design Startup in Karnataka in 2024. He conceived the strategy and operations and implemented business, technology, regulatory, branding and marketing practices. He established key partnerships with industry leaders to bring trusted expertise to customers.

Projects for Global Customers
Knowledge from Book reading

  • Management. Jim Collins~Good To Great, Great By Choice, How the Mighty Fall; Ram Charan~What the CEO wants you to know, Execution; Josh Kaufman~The Personal MBA

  • Performance. Andy Grove~High-output management, One-on-one; John Doerr~Measure what matters; Eric Schmidt~Trillion Dollar Coach

  • Transformation. George Westerman (MIT Initiative)~Leading Digital; Tony Saldanha~Why Digital Transformations Fail, Revolutionizing Business Operations; Shekhar Kulkarni~Cognitive Enterprise

  • Product Development. Donald Reinerstsen~Flow; Mik Kirsten~Project to Product; Gene Kim~DevOps Handbook; Nicole Forsgren~Accelerate

  • Technology. Mustafa Suleyman~The Coming Wave; Ritchie Etwaru~Blockchain Trust Companies; Bernard Marr~AI in Practice, Data-Driven HR

Professional Behaviour

  • Problem solver having a passion for technology with sound business acumen 

  • Result-oriented. Delivers expected business outcomes with value realisation for global customers with proven results

  • Big picture with detail orientation. Grasp the big picture and develop roadmaps. Conceptualise, develop and implement solutions

  • Leadership. Forward-focused with exceptional ability to understand industry trends and manage competition with unique proposition designs

  • Throughput. Self-driven and manages teams to maximise throughput in a multicultural global environment

  • Customer focused. A customer-centric professional with a balanced focus on business, technology and culture. Motivates teams to exceed expectations in commitments

  • Innovation. A pursuer of systematic innovation with action to complete small changes that make a significant difference on a continuum

  • Trust. A yoga practitioner with an inherent ability to apply consensus to everyday decision-making and balance the needs of various stakeholder

Why Hire Me?

Balajee is a forward-focused leader with an exceptional ability to lead and manage teams in a multicultural global environment. He has produced successful outcomes, positively impacting businesses in the following areas.

  1. Creating Economic Value through New Business, Innovation and Entrepreneurship

  2. Set up Global Capability Centre (GCC) to reduce cost while providing quality throughput and innovation for Global Businesses

  3. Own vision and strategy for Products and conceptualise features, and be responsible for its success  

  4. Accelerate Business Outcomes through Digital levers for BFSI, Telecom, Healthcare, Manufacturing and FMCG companies

My Focus in 2026

In 2024, my realisation that the AI Revolution will lead us beyond intelligence into consciousness led me to share my views in "The Great Epiphany". And 2025 was all about exploring Intelligence Systems to drive productivity outcomes in Learning, Business, and Design, and to render creative expressions through Art. In 2026, my research efforts are focused on designing Trust Systems and Intelligence Systems, using Blockchain and Deep Learning, respectively, to explore the frontiers of business and economic value for people at both the individual and enterprise levels.

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